FAQ - Adult

questions and answers :
Is Nausicaa open on Sundays?

Yes, Nausicaa is open althrough the week. For further information, please read our "Rates" page.

What is the best time to visit?

To get the best out of your visit, we recommend that you avoid peak visitor periods (multi-zone school holidays, Sundays and wet days, particularly in the early afternoon). 

Plan to visit on a Saturday morning, in the early part of the week or at the end of the afternoon.

Useful tip: if you buy a ticket 2 hours before the Centre closes (the tills close 1 hour beforehand), it’s valid until midday the next day as long as you have it stamped before you leave and show proof of identity when you have it stamped and when you come back in next day.

How long does the visit last?

Visiting our sea world lasts on average 2 hours and 30 minutes.

Buying your tickets online: what are the advantages?

Buy smart and safe, choose an Online ticket:

  • Save time and skip the line: access directly to the entrance of the exhibitions.
  • Open ticket 30 days: Your ticket is valid once during 30 days from the purchase date
  • From 4 tickets purchased:
    • Rate 'Family and Friends' (€ 2.50 discount on the full adult and child rate)
    • Discounts in Nausicaa’s bars, shops and restaurants (managed by Nausicaa)
What forms of payment are accepted?
    • Nausicaa accepts payment by cash (€), Mastercard, Visa, American Express, Holiday Vouchers, Culture Vouchers from the Groupe Chèque Déjeuner, Bank Cheques on presentation of proof of identity.
    • The Bistrot Côté Plage and the restaurant in the Tropical Lagoon accept payments by credit card, cheque and cash (euros only), along with “chèques vacances”.
Are we allowed to access all the exhibitions and events without paying any additional fee?

Yes. The entrance ticket allows you to access Nausicaa's permanent exhibition, including the temporary exhibition, and all the events organized by Nausicaa.

Are there reduced rates?
Are there cloakroom facilities?

No. Following the implementation of the 'Vigipirate' anti-terrorist plan, the French authorities no longer authorize cloakroom facilities within the Centre.

Is Nausicaa accessible to children in pushchairs?

Yes. Families can use the Centre’s lifts, which are big enough to accommodate strollers. However, we recommend the use of a baby carrier or light buggy because the use of the lifts makes the tour more complex. For safety reasons and to ensure a pleasurable visitor experience, Nausicaá reserves the right to limit access to strollers on particularly busy days. Baby carriers are available at the reception desk beside the Group payment desk.

Is Nausicaa accessible to people with restricted mobility?

Yes. Nausicaa has created a circuit which is adapted to people with restricted mobility. By using the elevators, it is possible to access nearly all the attractions, aquariums and exhibitions. To make the most of your visit, we recommend that visitors with restricted mobility visit the Centre during the quieter periods of the day or week.

Are pets allowed?

No. According to veterinary regulations in France, animals are not allowed to enter premises which house living creatures.

Are the exhibitions translated into other languages?

Yes. All the exhibitions, whether temporary or permanent, are translated into English. 

Is it possible to take photographs?

Yes, but pay attention when using your flash. We advise you to use very sensitive film and/or to set your camera to an aperture which does not require the use of flash.

Is Wifi access available for visitors?

Nausicaa provides free Wifi access in its foyer, shop, permanent exhibitions ("Voyages in Northern Seas", "Stopovers in the Mediterranean" zones and on the pontoons of the tropical lagoon), temporary exhibition ("Islands Stories") and its media library.

Is there a place where one can recharge one's smartphone?

We offer you an area to recharge your smartphone in our permanent exhibition at the Bistrot Côté Plage.

Are there places where we can eat in the Centre?

Yes. You can consult our Bars and snacking page to find out more on where to eat inside the Centre.

Is there a Souvenir Shop?

Yes, of course. You will find further information on our online shop.

Are there picnicking facilities?

Yes, but not in Nausicaa’s exhibitions. Visitors can picnic either in the lounge area in the foyer, in the park close by, or on the sandy beach at Boulogne-sur-Mer which is next to the Centre and which has public benches. You can also buy sandwiches to eat in the Tropical Lagoon Village in the Centre.

  • Please note: visitors can leave Nausicaa and return after lunch as long as they have their hand stamped when they leave the Centre.

  • Remember: if you buy a ticket in the evening, it is valid until midday the following day on presentation of proof of identity when you have your ticket stamped before leaving and when you come back next day.

  • Attention: it is forbidden to eat while you move around the exhibition areas and to feed the animals.
Are there special rates for works councils?

Yes, of course. To find out more about our rates, you can contact Mr Christian DOMANSKI, Works Councils and Ticket Sales Business Development Officer. Mobile: 06 60 68 89 01 (from France). Phone: 00 33 3 21 30 99 99. Fax: 00 33 3 21 30 93 94.

What kind of documentation is available in the Multimedia Library?

The Multimedia Library at Nausicaa is a source of in-depth information on the sea and the oceans, marine life and its preservation. The Multimedia Library provides the public with lending facilities to 5,000 works, 120 periodicals, 15,000 photos and documentaries on a wide range of themes.

Is there a yearly subscription and what are the advantages and rates?

You will find this information in "Rates & Schedules", "Annual PASS".

Is it possible to moor a pleasure boat near Nausicaa?

Yes. The port at Boulogne-sur-Mer, France provides mooring facilities that are reserved for visitors to Nausicaa. People arriving by boat can then reach Nausicaa on foot easily via Gambetta Quay. (See also 'Access to Nausicaa' by pleasure boat).

How can I print a web ticket if I don’t have a printer?

Print tickets bought online on nausicaa.co.uk at the automatic terminal in Nausicaa's foyer, using your order number.

Can I get back in if I temporarily leave the exhibition?

Yes, you can leave the permanent exhibition and come back later to finish your visit if you have asked the visitor reception staff for a stamp when passing through the exit barriers.

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